Alternative dispute resolution

Conflict Arbitration Centers

In case of dispute, the consumer may resort to an Alternative Dispute Resolution Entity:

The Directorate-General for Consumer Affairs publishes the list of Alternative Consumer Dispute Resolution (ADR) Entities that were communicated to the European Commission, under the terms of paragraph 2 of article 17 of Law no. 144/2015 of September 8, amended by Decree-Law no. 102/2017 of August 23.

RAL Entities:

National Center for Information and Arbitration of Consumer Conflicts (CNIACC)

Consumer Conflict Arbitration Center of the Coimbra Region (CACRC)

Lisbon Consumer Conflict Arbitration Center (CACCL)

Arbitration Center of the Autonomous University of Lisbon (CAUAL)

Consumer Conflict Arbitration Center of the Autonomous Region of Madeira (CACC RAM)

Porto Consumer Information and Arbitration Center (CICAP)

Consumer Conflict Arbitration Center of Ave, Tâmega and Sousa (TRIAVE)

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)

Algarve Information, Mediation and Arbitration Centre (CIMAAL)

Registration and protection of personal data:

The services provided by Primefix will always comply with the provisions of the Personal Data Protection Law – see the “Privacy Policy” in the footer of this website.

Applicable law and competent jurisdiction:

These Terms and Conditions are governed by PRIMEFIX's internal regulations and by applicable Portuguese and Community Law.

Anadia, 02/05/2021